We ship for free to all 50 states for orders over 150.00 USD. Shipping cost is calculated at checkout.  

IMPORTANT:

·       Please note that due to the COVID-19 pandemic, longer delivery times of our shipping providers may occur. 

We ship orders over 190.00 CAD to Canada for free.

Packages to Canada generally arrive within 7 - 20 business days and may be subject to customs delays. Please understand as the customer, you are responsible for all duties, customs, and taxes charged. Payment of these charges is required in order for your order to be released from customs.

IMPORTANT: Shipping times do not include our warehouse's order processing time. This varies depending on time of day, day of the week, and time of year and can take up to 72 business hours.

Duty & taxes on goods imported to Canada

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail:

• Goods worth 20.00 CAD or less; and
• Gifts from family members or friends who live abroad when the worth is 60.00 CAD or less.

The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST. (source: CBSA)

GST & PST (Goods & Services Tax & Provincial Sales Tax)

• British Columbia
• Manitoba
• Quebec
• Saskatchewan

HST (Harmonized Sales Tax)

• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Ontario
• Prince Edward Island

GST only (Goods & Service Tax)

• Alberta
• Northwest Territories
• Nunavut
• Yukon

For more info, visit the CBSA's website.

If your order hasn't been processed or shipped by our warehouse we will cancel it and issue a refund. To cancel your order message us via our Contact Form.

If your order has already been shipped, you can make use of our 30-day return policy and send your product(s) back to us for a full refund.

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail:

• Goods worth 20.00 CAD or less; and
• Gifts from family members or friends who live abroad when the worth is 60.00 CAD or less.

The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST. (source: CBSA)

GST & PST (Goods & Services Tax & Provincial Sales Tax)

• British Columbia
• Manitoba
• Quebec
• Saskatchewan

HST (Harmonized Sales Tax)

• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Ontario
• Prince Edward Island

GST only (Goods & Service Tax)

• Alberta
• Northwest Territories
• Nunavut
• Yukon

For more info, visit the CBSA's website.

Your satisfaction is important for us, so we offer a 30-day Return & Exchange Policy:

• To be eligible for a return & refund or exchange, the product(s) must be unopened, unused, undamaged and accompanied by their original packaging.
  
• To register your return, please head over to our returns portal.
• Once your return is processed and approved, we will proceed with your chosen route: 1. a refund on your original payment method, 2. store credit, or 3. exchange for a new product.
• Refunds generally take between 1-5 business days to post to your bank account.

All prices on kapten-son.us are listed in US Dollars by default. When shopping in Canada, you may be prompted to change your currency to Canadian Dollars. If you're unsure what currency you're currently using, scroll to the very bottom of the page (footer) and check the selected currency or you can change it now by selecting your preferred currency below:

• US Dollars
• Canadian Dollars

Your satisfaction is important to us, so we offer a 30-day Return & Exchange Policy:

• To be eligible for a return & refund or exchange, the product(s) must be unopened, unused, undamaged and accompanied by their original packaging.
  
• To register your return, please head over to our returns portal.
• Once your return is received you will receive an email confirming this.
• Once your return is processed and approved, we will proceed with your chosen route: 1. a refund on your original payment method, 2. store credit, or 3. exchange for a new product.
• Refunds generally take between 1-5 business days to post to your bank account.

In case of product returns, the return costs are up to the buyer with regard to our environment. With this we would like to raise awareness of delivery routes and thus minimize the return routes. In addition, we save an enormous amount of paper by not enclosing the return label with every single parcel, as it produces unnecessary waste if not used.

We advise you to use insured shipping. On the one hand you can track your return shipment. On the other hand, your shipment is insured in the case it is lost or damaged by your shipping company.

If you believe you've received a defective product and are within our 24-month warranty period, please reach out to us immediately via our Contact Form with any questions or register your defective product on our Returns Portal.

Please bear in mind that our warranty covers manufacturing defects only. It does not cover damages caused by acts of negligence or improper use, including but limited to:

• Damage to straps
• Damage to the watch battery
• Water damage/intrusion
• Scratched/cracked/shattered crystal (watch) or lenses (sunglasses)
• Torn/cut/stained fabric or leather
• Regular wear and tear
• Loss or theft

At Kapten & Son, we stand for high- and long-lasting quality. Therefore, we offer you a 24-month warranty on all watches, sunglasses, and backpacks from the date of purchase. Within the warranty period we will replace products affected by material or manufacturing defects. Please reach out to us via our Contact Form and we will get in touch with a solution for you as quickly as possible.

IMPORTANT: Our warranty covers manufacturing defects only. It does not cover damages caused by acts of negligence or improper use, including but limited to:

• Damage to straps
• Damage to the watch battery
• Water damage/intrusion
• Scratched/cracked/shattered crystal (watch) or lenses (sunglasses)
• Torn/cut/stained fabric or leather
• Regular wear and tear
• Loss or theft

The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period is not extended by making use of the warranty. Tampering with the product will void your warranty.