Terms & Conditions

1. About these terms

These Terms & Conditions apply to purchases made through www.kapten-son.us, operated by:

Kapten & Son LLC
4000 Park Road
Charlotte, NC 28209
United States

In these terms, “Kapten & Son,” “we,” “us,” and “our” refer to Kapten & Son LLC. “You” refers to the customer placing an order.

Please read these terms before placing your order. Nothing in these terms limits any consumer rights that cannot lawfully be excluded or restricted.

2. Placing an order

By placing an order, you confirm that you have the legal capacity to enter into the purchase and that the information you provide is accurate and complete.

Before submitting your order, please check your selected products, delivery address, contact details, and payment information.

Submitting an order is an offer to purchase the products in your cart. We will send an email acknowledging receipt of your order. This acknowledgement does not, by itself, constitute acceptance.

We accept your order when we dispatch the products and send a dispatch confirmation. If products are dispatched separately, acceptance applies to the products identified in each dispatch confirmation.

We may decline an order before acceptance where, for example, a product is unavailable, payment cannot be authorised, or we reasonably suspect fraud. If we decline or cancel an order, we will notify you and promptly refund any payment collected for the cancelled products and related charges as applicable.

3. Product information and availability

We aim to describe and display our products accurately. Colours and appearance may vary depending on your screen and device.

Products are subject to availability. If an ordered product becomes unavailable, we will contact you. We will not substitute a different product without your agreement.

If we discover a material error in a product description or price before accepting your order, we will explain the error and give you the option to proceed on the corrected terms or cancel for a refund of any payment collected.

Nothing in this section affects your rights if a product is defective or does not match its description.

4. Prices and payment

Prices are displayed in US dollars, unless expressly stated otherwise.

Applicable sales tax and shipping charges are shown at checkout before you submit your order.

Payment options may include Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, and Klarna. Available options depend on your eligibility, device, and the methods displayed at checkout.

Payment processing and any instalment or financing arrangements are also subject to the relevant provider’s terms. Please review those terms before selecting your payment method.

We will send your order information to the email address provided at checkout.

5. Order cancellation requests

To request cancellation, email care@kapten-son.us as soon as possible and include your order number.

We will try to accommodate your request, but cancellation is not guaranteed once fulfilment has begun. If your order has already been dispatched, you can request a return under Section 7.

This does not affect any separate cancellation or refund rights you may have under applicable law, including rights relating to delayed shipment.

6. Processing, shipping, and delivery

Delivery area

We currently deliver within the contiguous United States. We do not currently offer delivery to Alaska, Hawaii, US territories, or Canada through this store.

Processing time

Orders are generally processed and dispatched within 1–2 business days.

Any different processing times for pre-orders or peak periods will be communicated before purchase.

Delivery time

After dispatch, standard delivery is estimated to take 3–7 business days.

Processing time is separate from delivery time. Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates may be affected by carrier disruptions, severe weather, and other circumstances. Describing a delivery time as an estimate does not remove your rights under applicable law.

Shipment delays

If we cannot dispatch your order within the stated timeframe, we will notify you and provide any delay, cancellation, and refund options required by applicable law. Where required, we will obtain your agreement to a revised dispatch date or cancel the affected order and promptly refund the relevant payment.

Delivery problems

If your order has not arrived, appears damaged in transit, or is marked as delivered but cannot be located, contact care@kapten-son.us so we can investigate and help resolve the issue.

7. Returns for a change of mind

Return window

You may return an eligible product within 30 calendar days of delivery.

To meet this deadline, you must both:

Submit your return request within 30 calendar days of delivery; and
Hand the return package to the carrier within that same 30-day period.

The package does not need to reach our warehouse within those 30 days.

Product condition

Products returned because you have changed your mind must be:

Unused; and
Returned with their original tags attached.

Original packaging is preferred but is not required. Please package products securely to protect them during return shipping.

These conditions do not apply in a way that restricts your rights concerning defective, damaged, or incorrectly supplied products.

Starting a return

Start your return through our returns portal. If you need help, email care@kapten-son.us with your order number.

Follow the instructions provided for your return. Do not send products to our business address unless we specifically instruct you to do so.

Return-shipping charges

We provide a return-shipping label. For change-of-mind returns, the actual cost of that label will be deducted from your refund.

The label cost will be disclosed before you confirm the return. No fixed return-label fee applies.

Original delivery charges are not refundable for change-of-mind returns.

Refunds

We will inspect your return and issue any applicable refund within 14 calendar days of receiving the returned products.

Refunds will be issued to the original payment method and will include the amount paid for the eligible returned products and applicable refundable sales tax, less the actual return-label cost.

Your bank or payment provider may take additional time to post the refund.

If a return does not meet the conditions above, we will contact you to explain the issue and the proposed next steps before deciding how to proceed.

8. Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, contact care@kapten-son.us with your order number and a description of the problem. Photos may help us assess the issue.

We will investigate and arrange an appropriate remedy in accordance with your rights and, where relevant, the limited warranty below.

The change-of-mind return-label deduction does not apply to approved defect or fulfilment-error claims. We will cover necessary return shipping and the cost of sending a replacement.

The 30-day change-of-mind return window does not limit your rights concerning defective products.

9. 24-month limited warranty for bags and backpacks

Who provides this warranty

This limited warranty is provided by Kapten & Son LLC, 4000 Park Road, Charlotte, NC 28209, United States.

For warranty assistance, email care@kapten-son.us.

Products and coverage

We warrant bags and backpacks purchased through www.kapten-son.us against defects in materials and workmanship for 24 months from the original date of purchase.

A material or manufacturing defect affecting a component, such as a zipper, seam, handle, or strap, may be covered. These components are not excluded merely because of their type.

What is not covered

This limited warranty does not cover:

Normal wear and tear.
Damage caused by misuse, improper care, or failure to follow applicable product-care instructions.
Accidental damage.
Damage caused by modifications or third-party work, to the extent that the modification or work caused the problem.

An exclusion applies to the cause of the problem; it does not automatically remove coverage for an unrelated material or manufacturing defect.

What we will do

For an approved warranty claim, we will replace the defective product. If a suitable replacement is unavailable, we will refund the purchase price paid for the affected product, including applicable sales tax.

We do not offer repairs or a spare-parts service in the United States.

We will cover necessary return shipping and shipping of the replacement for approved claims. If we require the product to be returned, we will provide instructions and a prepaid label.

Unless applicable law requires otherwise, a replacement remains covered for the unexpired portion of the original warranty period; replacement does not restart that period.

How to make a claim

Email care@kapten-son.us with:

Your order number or other reasonable proof of purchase.
A description of the defect.
Photos showing the issue, where reasonably possible.

We will assess the information provided, explain any further steps needed, and arrange the approved replacement or refund within a reasonable time. Please contact us before sending a product back.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This limited warranty is in addition to rights available under applicable law. It does not disclaim implied warranties or exclude remedies that cannot lawfully be excluded.

10. Website use and intellectual property

You must not use our website for unlawful activity, submit fraudulent orders, interfere with its security or operation, or attempt to access information without authorization.

Website content—including brand names, logos, photographs, designs, and text—is owned by Kapten & Son or its licensors. Except as permitted by law or with permission, it may not be reproduced or used commercially.

Nothing in this section restricts lawful consumer reviews or other legally protected activity.

11. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed when you interact with our website and services.

Please review it alongside these terms. Referring to the Privacy Policy does not mean that placing an order constitutes consent to every use of personal information.

12. Consumer rights and responsibility

We remain responsible for our obligations under these terms and applicable law.

Nothing in these terms excludes or limits liability or remedies that cannot lawfully be excluded or limited, including applicable rights concerning product defects, personal injury, fraud, or other protected claims.

13. Changes to these terms

We may update these terms for future purchases. The version made available when you place your order will apply to that purchase, unless a change is required by law or separately agreed with you.

We will show the effective date of the current version when these terms are published.

14. General provisions

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not, by itself, waive the right to enforce it later.

These terms and the product and checkout information expressly agreed for your purchase form the agreement for that purchase, subject to applicable law. Nothing in these terms excludes responsibility for statements or promises where the law does not permit their exclusion.

15. Contact us

For order questions, cancellation requests, returns, or warranty claims: