We accept credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. Available options are shown at checkout and may depend on your device and eligibility.

Email care@kapten-son.com as soon as possible with your order number. We’ll try to help, but cancellation or changes aren't guaranteed once fulfillment has begun. If your order has already shipped, you can return it under our returns policy.

We currently ship within the contiguous United States. We don’t currently ship to Alaska, Hawaii, US territories, or Canada through our US store.

Orders are generally processed within 1–2 business days. After your package ships, standard delivery is estimated to take 3–7 business days.

Business days are Monday through Friday, excluding public holidays. Any different processing times for pre-orders or peak periods will be communicated before purchase.

If you choose and pay for express shipping generally you can expect delivery between 1-2 business days, but is subject to carrier delivery times.

Standard shipping is free for all orders, if you choose an express option it is displayed at checkout before you place your order.

Kapten & Son is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at care@kapten-son.com with information regarding your situation and your claim number, we will do our best to help investigate.

Email care@kapten-son.com with your order number, a description of the issue, and photos where possible. Please contact us before starting a standard return.

For approved claims, we cover necessary return and replacement shipping. The 30-day change-of-mind return window does not limit your rights concerning defective products or your coverage under our 24-month limited warranty.

I would like to cancel my order

As long as you have not received a shipping confirmation, we can still cancel your order. Please contact us here. We will then cancel your order and refund the money. Please be sure to include your order number.

If your order has already been shipped, you can of course use your right of cancellation after receiving it.

I want to change or delete products from my order

Unfortunately it is not possible to change your order. As long as you have not received a shipping confirmation, we can still cancel your order and refund your money. Please contact us here. You can then easily place a new order.

I would like to change my shipping address afterwards

As long as you have not received a shipping confirmation, we can still change your shipping address. Please contact us here and tell us your new address. Please be sure to include your order ID/order number.

After your order has left our warehouse, we cannot change your shipping and billing address.

You can recoat your backpack at the beginning and the vegan tech material can be treated very well with a leather care product. When buying waterproofing spray, please make sure that it is suitable for tex-materials and that you keep the necessary distance when applying it.

Caution: For any damage caused by waterproofing, the warranty does not apply! It is best to test the spray first on an inconspicuous area of the product.

Coarse dirt and stains on the vegan tech material are best removed with a little warm water and mild soap or a dirt eraser. Stains in the fabric can also be removed well with a mild shampoo. Please do not wash your backpack in the washing machine or with dry cleaning products.

You have 30 calendar days from delivery to both register your return and hand the package to the carrier.

Note: your package does not need to reach our warehouse within those 30 days.

Visit our Returns Portal to register your return and get your shipping label and instructions.

Items must be unused, with their original tags attached. Original packaging is preferred but not required. Package your items securely, use the return address provided in the portal, and keep your drop-off receipt until your refund is complete.

No the cost of the return is taken on by the customer, the actual cost of the return label is deducted from your refund. You’ll see the cost before confirming your return. Original delivery charges are not refundable (if applicable).

These deductions do not apply to approved defect or fulfillment-error claims.

We’ll inspect your return and issue any applicable refund to your original payment method within 14 calendar days of receiving your items. Your bank or payment provider may take additional time to post it.

We don’t offer direct exchanges. Simply return your original item for a refund and place a new order for your preferred color or style.

Standard return conditions and label costs apply. Your new order is subject to current pricing and availability.

You can recoat your backpack at the beginning and the vegan tech material can be treated very well with a leather care product. When buying waterproofing spray, please make sure that it is suitable for tex-materials and that you keep the necessary distance when applying it.

Caution: For any damage caused by waterproofing, the warranty does not apply! It is best to test the spray first on an inconspicuous area of the product.

Coarse dirt and stains on the vegan tech material are best removed with a little warm water and mild soap or a dirt eraser. Stains in the fabric can also be removed well with a mild shampoo. Please do not wash your backpack in the washing machine or with dry cleaning products.

If the bag is heavily soiled or has particularly persistent stains, we recommend fully submerging it in a clean basin with lukewarm water and a bit of mild soap. This allows the entire surface to be cleaned evenly and prevents localized rings or marks. Then, simply let it dry thoroughly – preferably in the open air, but not in direct sunlight or on a radiator.

If only one side of the bag is stained, just gently clean it with a soft sponge and some lukewarm water mixed with soap.

Important: Do not put your bag or backpack in the washing machine! Also avoid chemical cleaning products – both could damage the material and reduce the durability of your bag.

Our backpacks are water repellent, but not completely waterproof. Depending on the weather, the backpack may get a little wet, but should be able to withstand small showers.

Yes. Bags and backpacks purchased through our US online store come with a 24-month limited warranty from the original purchase date, covering defects in materials and workmanship.

The warranty does not cover normal wear and tear or damage caused by misuse, accidents, or improper care. It does not limit any additional rights you may have under applicable law.

To make a warranty claim email care@kapten-son.com with your order number or other proof of purchase, a description of the issue, and photos where possible.

For an approved claim, we’ll replace the product. If a suitable replacement is unavailable, we’ll issue a refund. We cover necessary return and replacement shipping.