Not quite the right fit?
You can return products purchased from www.kapten-son.us within 30 calendar days of delivery.

You must both register your return and hand your package to the carrier within those 30 days. Your package does not need to reach our warehouse within that window.

Return conditions
For change-of-mind returns, products must be unused, with their original tags attached. Original packaging is preferred but not required. Please package your items securely to protect them during shipping.

How to return your order

1. Visit our Returns Portal to register your return.
2. Follow the instructions to obtain your return-shipping label.
3. Package your items, attach the label, and hand the package to the carrier within the return window. Keep your drop-off receipt until your refund is complete.

We provide a return label, and the actual cost of the label will be deducted from your refund. You’ll see the cost before confirming your return.

Please use the return address provided in the portal—not our business address.

Your refund
We’ll inspect your returned items and issue any applicable refund within 14 calendar days of receiving them.

Refunds are issued to your original payment method, including applicable refundable sales tax, less the return-label cost. Original delivery charges are not refundable for change-of-mind returns.

Your bank or payment provider may take additional time to post the refund.

If your return does not meet the conditions above, we’ll contact you to explain the issue and discuss the next steps.

Exchanges
We don’t offer direct exchanges. If you’d like a different color or style, please return your original item for a refund and place a new order.

Your new order is a separate purchase, subject to current pricing and availability. The standard return conditions and label deduction apply to the original item.

Damaged, defective, or incorrect items
If your item arrives damaged, is defective, or isn’t what you ordered, please email care@kapten-son.us with your order number and a description of the issue. Photos can help us resolve it.

For approved claims, we’ll cover the necessary return and replacement shipping costs. The change-of-mind return-label deduction does not apply.

The 30-day change-of-mind return window does not limit your rights concerning defective products or your coverage under our 24-month limited warranty.

Need help?
Email care@kapten-son.us or assistance with your return.